Frequently Asked Questions

Pet Collar

Q: What material is used for the pet collar?

A: Our pet collars are handmade with paracord, which is a lightweight nylon kernmantle rope. Not only it is light, it is also very durable! 

Q: Is the pet collar adjustable?

A: No, our pet collar is not adjustable. Hence, measurement of the neck of your furkid is required. Please refer to our measuring guide here   (REMEMBER TO PUT HYPERLINK)

Q: What happens if the collar is too loose?

A: You may contact us via Instagram/Whatsapp for readjustments. We can help with the readjustment of the collar for free. However, you will have to bear the shipping cost for the roundtrip. Only applicable for orders based in Malaysia. 

Pet Tag

Q: What material is used for the pet tags?

A: Our pet tags are 3D printed and it is made from PLA (PLA is classified as a 100% biosourced plastic: it's made of renewable resources such as corn or sugar cane). 

Q: Is the pet tag chew-proof?

A: Sadly No :( Our pet tags are made from PLA, which have similar properties as plastic. 

Shipping & Delivery

Q:How long does it take to process the order?

A: Please allow 3-7 working days to process the order. Every item is handmade/custom made, hence a longer processing time is needed!   If we are unable to process the order within 7 days, it is because there is a surge of orders, please drop us a message on Instagram/Whatsapp!

Q: Do you provide worldwide shipping?

A: No. Right now we only provide shipping to Malaysia and Singapore. However, we are working on expanding our shipping zone.

Q: What are the shipping rates?

A: 

Q: What courier service is used and how long does it take for the parcel to be delivered?

A: 

Q: How to track my order?

A: We will provide you the tracking number for your parcel through email. Or, we will send you the tracking number directly through Instagram/Whatsapp. 

Q: What if there is issues with my order? 

A: Please drop us a message through Instagram/Whatsapp for any issues. We will try our best to solve it!